Join The Namaste Team!

Studio Manager

Position: Studio Manager
Location: TBD
Hours: Full time
Salary: DOE; full membership at Namaste; discount on clothing & merchandise.
Reports to: Operations Manager

The Namaste Studio Manager is responsible for day-to-day studio operations and the overall needs of  front desk staff, facilities, maintenance and cleanliness of studio. Driving studio sales, providing excellent customer service, and exhibiting and modeling studio leadership are all required for success in this position.

Responsibilities

PEOPLE

  • Train and develop front desk staff
  • Train, schedule, and manage work trade staff
  • Provide and role model excellent customer service at all times both internally and externally
  • Write and present reviews in a timely manner
  • Follow up with staff regularly with both positive and guiding feedback
  • Help resolve scheduling conflicts
  • Supervise and direct all staff members to maintain cleanliness standards
  • Communicates, collaborates, and follows through with retail and marketing team
  • Ongoing customer service training of Namaste staff
  • Effectively delegates tasks and duties as needed to Namaste staff
  • Ensure studio personnel are completing duties and meeting highest level of service and knowledge around yoga, workshops, and wellness services
  • Be a representative and ambassador of Namaste though words and actions

STUDIO

  • Plan, prepare and meet operational needs for yoga and wellness programming, workshops and special events
  • Drive studio revenue through increased membership, and package, workshop and special promotion recommendations
  • Maintain positive and healthy connection and communications with students; respond to and report back to manager and or director on any student needs and concerns
  • Maintain positive and healthy connection and communications with students; respond to and report back to manager and or director on any student needs and concerns
  • Maintain positive and healthy connection and communications with instructors; respond to and report back to manager and or director on any instructor needs and concerns
  • Onsite contact for instructors
  • Prepare and breakdown studios for workshops and special events
  • Clean, tidy, and organize all areas of the studio
  • Special projects, as needed
  • Promote workshops and special events
  • Oversee studio maintenance and ensure the studio is kept clean and orderly
  • Develop, communicate and enforce Namaste studio policies and procedures
  • Receive orders, restock, and maintain boutique

ADMINISTRATIVE

  • Completes weekly and monthly reports in a timely manner
  • Participates in weekly and monthly meetings
  • Follows through on all action items and anticipates future studio/personnel needs
  • Responsible for maintaining and ordering office and studio supplies
  • Oversee studio administrative processes
  • Oversee appropriate inventory levels
  • Maintain accurate records in MBO
  • Assess sales and transactions in MBO to ensure accounts are paid in full
  • Work with marketing to ensure all promotional material is posted in a timely manner

 

Minimum Requirements

  • Prior experience in a supervisory position
  • Strong communication skills in all directions
  • Excellent leadership skills
  • Must be customer service oriented, with a high attention to detail
  • Dependable, accountable and responsible
  • Proactive problem solver
  • Ability to keep cool and collected in fast pace environment
  • Self-Motivated
  • Willingness to gain familiarity with the types of yoga taught at Namaste and the programs we offer

Application Process

Complete our online application here. Also kindly email your resume to jobs@ilovenamaste.com.

Initial screening of applicants will be based on the quality, breadth and relevancy of submissions. We will only contact candidates that we wish to schedule an interview with. No phone calls please.